FAQ's

Remember, you can always call one of our agents if you have any questions about coverage. They can answer any questions and help you decide before you buy.

What should I do if I have an accident?

If you have an accident, there are several things you should do immediately that will help your claim be settled quickly and with minimal hassle:

  1. Do not leave the scene of the accident.
  2. Contact the police immediately to report the accident.
  3. It's very important to report the claim immediately to Star Casualty at 877-782-7210
  4. If possible, use a cell phone or digital camera to take photos of the accident scene and damage to all vehicles.

How can I get a quote for a Star Casualty policy?

Star Casualty sells our insurance policies exclusively through a network of independent agent partners in the states of Florida, Georgia, Arkansas, Tennessee, Nebraska and Kentucky. To find a Star Casualty agent near you in one of these states, please visit on our website.

Why did my rate change after I received a quote?

Several factors could influence why your rate changed between the time you received your quote and the time you decided to purchase your policy. If it's been a few months since you received your quote, it's possible we revised rates in your area, which could decrease or increase the price you pay for auto insurance. If you received a quote recently, it's possible something on your driving record – or the driving records of others on your policy – prompted a change in the quoted price. Please contact us at 877-782-7210

Do all auto insurance companies offer the same coverages and discounts?

Definitely not. While many of the basic types of coverage – Liability, Collision, Comprehensive, Personal Injury Protection, Medical Payments, Uninsured Motorist, etc. – are offered by major companies, discounts and specialized coverages can vary greatly between companies.

Can I add or remove coverages in the middle of my policy?

Yes – it's easy to change your policy, too! You can add or remove vehicles or drivers, change addresses, and more. Just get in contact with your agent. Keep in mind that some changes will affect the price you pay for insurance, so your premium may change.

Do I need to start a new policy to add a driver or vehicle?

No. You can simply update your current policy to reflect your current situation. Please contact your agent for the same.

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